Terms of Service

We advise that you carefully read the terms of service before using our website. By using our website, you consent to have read the terms of service. Evitas Shop d.o.o. reserves all rights to change the terms of service. All changes to the terms of service are legally binding, so we advise that you keep up to date with our terms of service.

Terms of service and user information

The terms of service from the Evitas website are made in compliance with the Consumer Protection Law (CPL)  and the Law on Protection of Personal Data (LPPD) and the Electronic Communications Act (ECA). The Evitas webstore is an information system, designed to present and sell products to the customer. It is managed by Evitas Shop d.o.o., also known as Evitas / the store / Vendor. The user is the person that using our system, therefore the consumer in our webstore. Upon registration to the webstore, the user gains a username which is identical to his e-mail address, which is the same as the one that the user has input for his account name and password. The account name and password are undoubtedly connected to the filled in data. After the registration process is complete, the user becomes a registered user and gains the right to buy items from the webstore. The terms of service encompass the workings of the webstore, user information and the business relationship between the store and the consumer.

The company that manages the Evitas webstore is:

Evitas Shop d.o.o.  │  Cesta 25. Junija 1G  │  5000 Nova Gorica  │  Slovenia

Registration number : 7111835000  │  VAT ID : SI23845317  │  VAT Taxpayer : Yes

The company is registered in the court register of the district court in Nova Gorica on the 27th of July 2016. Court registry : 2016/29779

Transaction account: SI56 0510 0801 5516 888, Open at Abanka d.d.

The user agrees to the binding terms of agreement on the moment of purchase (Placing an order). Upon placing an order, the user is referenced to the terms of service,  which he accepts upon confirming his order placement.

Access to information

Evitas ensures the following information to the user:

  • Company identity (registration number, seat of the company)
  • Contact addresses (E-mail address, phone address)
  • Key features of the product (warranty, information) and the expiration date of the products
  • Accessibility to the product (Every product has its own article on the webstore, which should be accessed within a reasonable time)
  • Prices, which must be clear and undoubtedly defined and shown, weather they include VAT, the costs of transport and any other costs as well as the expiration date
  • Payment and transportation methods and the expiration date
  • The valid time frame of the offer
  • The time at which it is possible to withdraw from the contract  and terms of withdrawing from the contract (description of the right of withdrawing in compliance with the 43rd article of the Consumer Protection Act. The consumer will be notified if he does not have the right to withdraw
  • An explanation about the process of a complaint, which includes all information about the contacted information or the company

Type of users

Upon logging into the Evitas webstore the user becomes a member of the Evitas webstore. The member (user) gains the right to purchase within the Evitas webstore. Upon registration to the webstore, the user gains a username which is identical to his e-mail address, which is the same as the one that the user has input for his account name and password. The account name and password are undoubtedly connected to the filled in data. Registration is also possible during the process of purchasing. If the user would like to change his E-mail address at any point, he must send a request to info@evitas.com. The change will happen within the same day or the next business day at the latest. The user will be notified about the change via E-mail.

Placing an order

Placing an order is a process that goes over the internet and works 24 hours a day, all days in the year. The consumer chooses and orders all the items that are available on the webstore. These items are ordered into different categories.

Placing orders in our webstore is safe and simple.

To make a purchase you in the Evitas webstore you have to follow 5 simple steps: Choose a product or products that you wish to add to your shopping cart, type in your account information, choose a payment method and delivery method and confirm your order. The selected products will be delivered  to the delivery address within the shortest time possible.

Hovering over the “shopping cart” will show you a list of all the products you have added. Clicking on “Show shopping cart” will show you a list of all the products you have selected alongside their individual prices as well as the total sum of the products ( without the transportation costs ). Here you can also input a coupon code for discounts by clicking on the “add coupon”. By clicking “Finish shopping”  or “Continue to checkout” you will be moved to the last step of placing an order. First, you can enter the name of the buyer (i.e. Name, surname, company name, if you want the bill sent to the company please select your company’s country , type in the address post code, city name and phone and e-mail address). Then select if you want the delivery to arrive to a different address, otherwise the products will be delivered to the address that you used for your account. In the “comment” section you can write your comments. Finally, you select your transportation method and payment method. You agree to the terms of service by clicking “Buy now”.

After placing an order, the user will receive a notification via E-mail, confirming that the order was placed. Here we list the products that were selected and the quantities that the user has selected. If the user would like to make any changes to the order he must contact the vendor at the E-mail address info@evitas.com , where he must also list the order number, which is mentioned in the confirmation notification.

After placing an order

Evitas reserves the right to decline an order in the case, that the product is not available or if the listed price is wrong, which can occur in the event of automated transferring errors, of which Evitas will notify the user within the shortest time possible. In the case of uncertainty, translation of data or ensuring the correct transportation Evitas can call you on the telephone number, which you have entered when the order was placed.

The goods will be prepared within the agreed upon delivery date and will be delivered to the users’ address. The user will be notified on his E-mail that his Evitas order is finished. If the user has ordered goods, which for some unforeseen circumstances cannot be shipped within the agreed upon delivery date the user will be notified via phone or E-mail.

The user can be notified about any changes that happen throughout the delivery process. If the delivery time is long and the user does not wish to wait, the user can inform info@evitas.com via e-mail or phone, that he wishes to remove the product from his order. Evitas can refund any already paid money, the other goods which aren’t being refunded will continue to be shipped or the order can be cancelled completely. If the consumer does not confirm the availability of the ordered products within two weeks of placing an order, Evitas can cancel the order, because the products are not available. Upon cancelling the order, it is no longer binding. Evitas is not held accountable for any damages that occur, because of longer delivery times or because the products, which Evitas does not have in its inventory, were not delivered, unless Evitas Shop d.o.o. or the company responsible caused this intentionally or because it was not careful.

Evitas prepares and ships the products within the delivery date to the consumer and notifies him via e-mail or text message if the payment method was payment on delivery. Evitas will also notify the consumer about the policy of withdrawing from the contract, where he can turn to in the event of a delay and where he can turn to in case of possible complaints. Text messages, which are not in reference to the notification about the shipping of the products from the courier (GLS o the post of Slovenia) are not received by Evitas. We ask our consumers not to respond to text messages, but to turn to us via our contact methods (E-mail, phone)

In the event, that the consumer has decided to cancel his order, within the appropriate time frame, he must immediately inform the vendor on the phone (031388868) or via E-mail at info@evitas.com . If it just so happens that the order has already been shipped, the consumer can decline the package upon delivery. In this case the consumer must inform Evitas about this event via the mentioned contact methods (phone, e-mail)

The sale contract between the vendor and consumer is formed the moment the consumer confirms his order. From this point onward, all prices and other terms are fixed and are binding for the vendor and the consumer. The prices apply until they are changed, which can happen without notice. The consumer will be notified if the prices have been changed during the process. The vendor will try to ensure the lowest possible price or offer a possible solution, which will be mutually beneficial for both the consumer and the vendor. In the opposite event, Evitas can use its right to step away from the sale contract and refund the consumer. The sale contract (i.e. the first e-mail after placing an order) is saved on the Evitas server and is accessible to the consumer. Contracts on the Evitas website (www.evitas.com) are formed only in the Slovenian language.

Evitas Shop d.o.o. is not responsible for any possible mistakes (grammatical, typing or other) that can occur with prices. The consumer will be notified in the event of a mistake.

In the event, that you wish to place an order via phone, please contact us with the phone number 031 388 868, from Monday to Friday between 9:00 and 16:00. By placing and order via phone, we will require the same information as if the consumer was placing the order via the webstore.  By playing an order via the phone the consumer can only use the payment methods “Payment on delivery” or “advance payment”. Payment via e-mail will no longer be possible.

Payment methods

The following payment methods are available in the webstore:

  • Payment on delivery* with cash or card upon delivery
  • Advance payment** (You will receive the receipt via e-mail), the date of payment is 5 days. After the date expires, Evitas is no longer liable to hold any products that were ordered
  • Payment with a card goes through the payment system Braintree, which is the property of PayPal. Card information is not saved on the server of the company, meaning your safety is 100 % guaranteed. Braintree ensures the maximum possible safety of any transaction. Credit card authorization is done in real time with immediate data checking at banks. Card payment is possible with the following cards: Mastercard, Visa, American Express, Discover, Diners, JCB and Maestro (If the consumers Maestro card allows this)
  • Payment with PayPal or payment with credit cards via PayPal which enables safe payment options with the credit cards (Mastercard, Visa, Maestro and American Express). The consumer does not need to create his own PayPal account. The PayPal system is noted as one of the safest payment systems in the world
  • Payment with a phone service* can be used via the services from Telekom Slovenija, A1 and the Nova KBM bank

*Evitas reserves the rights to demand a payment to the Evitas bank account with individual orders using the advance payment method

**Only after receiving the payment will the process begin

Issuing a receipt

Evitas will deliver a receipt of the products purchased via E-mail in a .pdf format. The receipt will show the prices and all costs added to the purchase as well as a notification about stepping away from the contract. It is the user’s duty to check weather all the information is correct before he confirms the order. Evitas is not accountable for any problems, regarding payment methods, the consumer has after he has confirmed his order.

Prices

All the prices on the Evitas webstore use the Euro currency and have VAT included into the price already, unless explicitly written otherwise. A lowered price is a price reduction of the regular price, which is used for individual products for a determined or undetermined amount of time. All the prices on the webstore are the prices of the products themselves and therefore do not include the costs of transportation. Prices are effective in the moment of placing an order and have no more validity after placing an order. All prices work within the before mentioned payment methods and terms. While incredibly difficult to ensure the most accurate data points it is still possible that pricing errors can occur. V in the event of a price change happening during processing the order, Evitas will enable the consumer to walk away from the contract. All paid for assets after gift cards, bonuses and advanced payments are not affected by an interest rate. Gift cards and discount bonuses or coupons cannot be exchanged for cash. Discounts and coupons do not add up together, unless stated otherwise!

Payment and Credit Cards

The following terms also apply in the event of paying with a payment or credit card:

  • The consumer (information about the account user) must be the same person or organisation, as the owner of the payment or credit card
  • In the event that the consumers card information and payment information are not identical, the consumer reserves the right to cancel the order
  • It is impossible to change the contents of the order after it has been confirmed, unless it is with the authorization of the vendor

Gift cards

Gift cards are specific papers, that Evitas Shop d.o.o. sends out physical copies of to consumers (Consumers receive gift cards through their mail). Each gift card is marked with its own code (a unique serial number), which Evitas Shop d.o.o. is bound to accept as a payment method via the Evitas webstore.

Gift cards are purchasable in the Evitas webstore. The same terms of service apply when buying a gift card.  for a larger order of gift cards, the user can contact Evitas via info@evitas.com . In this case the only available payment method is advanced payment. Gift cards are active for 5 years since they were issued, unless stated otherwise on the gift card.

The exchange of a gift card for cash is impossible. The gift card is usable only in its entirety. In the event, that the value of the order is higher than the gift card, the consumer must pay for the difference between the gift card and the order value.

The use of a gift card:

  • Select the products that you wish to add to your basket. Continue and/or finish your order. Select your transportation method and address for delivery and then select the payment method.
  • Insert the code of your gift card in the “coupon code” field by clicking on the button “enter coupon”. If you wish to use more gift cards, simple repeat this step.
  • After you’ve inserted all the codes, the values of all the gift cards will be detracted from your order price. Any price difference at this point must be settled.
  • Confirm your order.

Evitas allows the use of multiple gift cards within a single order. If the order or part of the order is cancelled and therefore uses up the coupons, Evitas will refund the consumer with new gift cards and any paid money at this point will be refunded to your bank or credit card, if a card or bank was used. All the consumer has to do is notify Evitas the codes of the gift cards and the Bank account number.

Discount codes

A discount code or a promotional code brings different benefits to the purchase via the Evitas webstore. You can find the active code on the front side of an advertisement, in the e-mail from Evitas or other forms of media. The code brings different benefits, from different gifts to discounts. Every code is time limited and must be used within the time limit or it expires and is therefore invalid. If a consumer uses up a discount code or uses a gift code and then declines it at his own will, the user will not be issued a new code.

Discount codes are not additive and do not work on products that are already discounted, unless stated otherwise.

Often there are special promotions on the Evitas webstore. If the discount is higher than 5% it is usually applied to products outside of Furniture, baby carriages, baby seats and other equipment for carriages as well as the discounts do not apply for the brands BMW, Bobbin, Cybex, Baghera, Missio, Babyhood and Z ljubeznijo, Mama and all other gifts and gift codes.

The use of discount codes:

  • Select the products you wish to purchase and add them to your shopping cart. The value of your order must be at least above 1 Euro higher than the discount code value. After you are done adding products into your shopping carts continue, by clicking “checkout”. Insert your personal information and select your transportation methods as well as the delivery address and your payment method.
  • In the same step click on the field “Do you have a coupon?” Click here to enter the codes and type in the discount codes. Confirm this by clicking “add coupon”. In the event you would like to use multiple discount codes, simple repeat this step.
  • After you’ve entered the discount codes, the value of the discount is automatically deducted from your price order. The remaining value must be settled.
  • Discount codes can also be unique, meaning you can only use them once.
  • A combination of different forms of benefits (discount codes, promotional codes, bonuses) within the same order is generally not possible.

A gift

Every consumer that has placed an order above the value of 150 EUR is entitled to a gift. Evitas reserves the right to select the gift and the exchange of gifts is impossible.

Delivery

Our business partners are the Post of Slovenia and GLS. Evitas reserves the right to select a different courier if this proves to be more effective and more efficient. 

Shipping of products

All products within the Evitas webstore have their own shipping information. The delivery dates use business days for reference.

Product quality

The photographs of the products are symbolic and therefore do not represent the actual quality of the products (this is especially true for colour deviation). Evitas is not liable for the exact quality of the products displayed on the webstore (text and photo material).

Product maintenance

All our products are carefully picked and represent peak quality in its branch. We print our products using the transfer technique at 190*C, as with such, we recommend ironing on the back side of the print. The temperature for washing these products should not exceed 30*C. It is also recommended that you turn your product inside out before washing. Chemical cleaning and the use of aggressive cleaning supplies is not suitable for these products. When it comes to drying out these products, we recommend that you do not directly expose them to sunlight as well as we do not recommend the use of a drying machine. Bleach is not suitable.

Cancelling an order

The consumer can cancel the order without any added costs until the point the products have already been shipped. The cancelation is possible only via contacting info@evitas.com and offering the following information:

  • Order number
  • Name and surname of the consumer
  • Address of the consumer

In the event of product unavailability Evitas reserves the right to cancel the order, if the consumer does not respond to the vendors notification. Before cancellation due to unavailability occurs, the vendor will always notify the customer via e-mail or via the phone number that the consumer’s account has listed. If the consumer does not respond within 10 business days, the vendor is allowed to cancel the order himself. Any paid money via bank transfer, phone payment, PayPal or credit card will be refunded within 5 business days after the cancellation has happened.

Damaged, destroyed or lost packages

In the event of a bank transfer,  the vendor is not responsible for any damages, destruction or theft that occurs after the products have been shipped from the vendor to their business partners. In the event of this happening the consumer must file for a refund at the courier services Post of Slovenija or GLS as well as notify the vendor via E-mail at complaints@evitas.com or phone at 031 388 868. When returning an item, please try to keep it as close to the original packaging as possible, without adding or removing anything from it. 

Purchasing for a legal entity

The process of purchasing for a legal entity is the same as the process for purchasing for a physical entity with the exception that in the first step you select that you wish the receipt to be sent to the legal company and that you agree to the terms of service, which apply to companies. The main difference is in the possibility of walking away from a contract. Companies, Sole proprietors and other legal entities do not have the possibility of walking away from a contract within 14 days of receiving a package without a reason, that is stated for physical entities.

A refund for legal entities is not possible. The terms of service also apply to the purchases for legal entities. You can read more about our warranty circumstances in the upcoming page or rather on the page about returns. VAT taxpayers are also required to write their tax ID upon placing an order.

The right to walk away from a contract

The consumer (the stated only applying for physical entities, which acquire the products for the purpose outside of their purchasing reason) in compliance with the Consumer Protection Act has the right to inform the vendor that he is walking away from the contract within 14 days of receiving the products. The consumer must then give a reason as to why he is doing this. The period starts one day after receiving the products. The consumer can inform the vendor about this via E-mail at info@evitas.com.

The form for walking away from the contract is available HERE

In the event of walking away from a contract the consumer must return the products to the address of the company’s storage: Evitas Shop d.o.o., Cesta 25. Junija 1g, 5000 Nova Gorica. The return of the products within the period of walking away from the contract serves as a statement about walking away from the contract.

The consumer must return the products to the vendor in an unaltered state and quantity, unless the product was destroyed, damaged, lost or its quantity was lowered, without it being the fault of the consumer. The consumer cannot use the products if he wishes to walk away from the contract. The consumer can look and test out the products within the reason of finding out the actual state of the product. The consumer is liable for reducing the value of the products because of his interactions with the products if this was not necessary.  The only cost on the consumers side with regards to walking away from a contract is the cost of returning the products (in the case of delivering using a courier). The product must be returned to the vendor within 30 days of notifying the vendor that the consumer is walking away from the contract.

The consumer does not have the right to walk away from the contract with orders that included specific orders (such as personalized clothing), which was tailored specifically to their personal needs, meaning these products inherently are not suitable to be returned or due to an expiration date. A refund needs to occur within 14 days of receiving a message about walking away from a contract (except the costs of expedited shipping). The company will refund all payments to the consumer using the same payment method that the consumer used (this is usually done with bank transfers), except for the consumer demanding a different payment method and only in the event that the consumer will not be financially charged by this action.

Any bonuses, discount codes or promotional codes are not refunded when a consumer walks away from a contract. The consumer is only refunded the paid amount. Any gift cards are refunded in the form of gift cards. In rare cases, when the products are not returned in compliance with the Consumer Protection Act, the company can offer the consumer to buy his products back with compensation. This has to be confirmed via E-mail by the consumer. The consumer can use this compensation exclusively when purchasing a different product of the same or higher value. The right to a refund is in this case determined by the Consumer Protection Act.

Product error

The consumer can exercise his rights of a product error if the consumer informs Evitas within 2 months of the day the error was uncovered. The consumer must inform Evitas about the error in detail and enable the vendor to examine the product. The vendor does is not responsible for product errors, that occur after 2 years of issuing the product. A product error is valid if it occurs within the first 6 months after issuing a product. The consumer, who has correctly informed the vendor about the product error is entitled to either get the product repaired, to get a refund proportionate to the cost of the error, to get a exact same brand new product or to get a refund.

A product error is valid when:

  • The product does not have the characteristics, required for its normal use
  • The product does not have the characteristics, necessary for personal use, for which the consumer is buying, that the vendor knows about or should have known about
  • The product does not have the characteristics or likeliness of what was said, shown or was expected of it

The condition of a product is compared to the same product in mint condition as well as the statements of the producer of the product. The consumer has to inform Evitas about the product error together with a detailed description of this error within the legal time limit as well as enable an inspection of the product. The rights regarding product error are defined within the Consumer Protection Act.

The form to report a product error can be found HERE.

Warranty

Products have a warranty if it is stated on the warranty list or the receipt. The warranty is valid only if the product was used within the products instructions and the warranty is presented alongside the receipt. The warranty dates are determined on the warranty list or the receipt.

The form to return a product for a warranty can be found HERE.

Information about warranty is presented on the page of the product. If there is no information about a warranty, the product does not have a warranty or the information in this moment is not known then the consumer can contact the producer of the product for more accurate information. More information can be found on the page “Walking away from a contract”.

Rules of prize competitions

Clarification of the terms: the organizer of the prize competitions is an Evitas Shop d.o.o. salesman or employee. The participant of the prize competition is a physical entity, which competes in listed promotions. The winners of the prizes are declared by an RNG (Random Number Generator) system or by the commission of the organization.

The right to participate in prize competitions (and other award such as items or gift cards): The participant of the prize competition can be a physical entity, which are citizens of the Republic of Slovenia. Employees or affiliates of the organizations and their close family members cannot participate within the prize competition. Legal entities cannot participate in these events. Participants who do not consent to the rules of the event cannot participate. If a person participates it means that he has accepted all the rules and terms of the competition.

Rules of participation: There is no purchase of any kind necessary to participate in prize competitions.

Electronic raffles: Any participant in the competition can also participate in the electronic raffle. Every participant is unique and cannot participate in the same raffle multiple times. The results of the raffle are final, and complaints are not possible. The winner of the raffle will be notified via e-mail about how he can claim his prize.

The responsibilities of the raffle winner: Payment in cash is not possible, as is impossible to trade the prize for a different product. The winner must inform the organizer via E-mail and must send him his relevant information (name, surname, address, e-mail, telephone number, tax ID) within 2 days after receiving the results that he is the winner. The payment of any taxes from the competition are the responsibility of the organizer. The organizer must send the rewards to the winners as well as a receipt that follows the income tax to inform them about the income tax. Upon receiving the prize, the winner is responsible to fill out a form about claiming the prize. The organizer is not responsible for the taxes, which can occur with any other competitions and winnings. In the event the winner does not meet all the criteria and does not take care of his responsibilities it is treated as if the winner has declined the prize, meaning the organizer no longer has any obligations towards the winner and is free to use the prize in any other form he wishes. Prizes are not transferable. If the organizer does not receive any relevant information from the winner within 3 business days after the winner was declared it is treated as if the winner does not wish to claim the prize. This means the organizer has no responsibilities towards the winner and can use the prize as he sees fit.

Protection of personal data: The organizer of the prize competition has to protect the participants user data in accordance of the Personal Information Protection Act. The organizer can use the participants information exclusively for the purpose of the reason they were given (the prize competition). The participant gives his consent to the organizer about using his personal information for the purpose of the competition. The participant or his/her legal guardian can withdraw his consent at any given moment. The organizer reserves the rights to organize the competition as a public event. With this, the participants allow that his name and address are used in audio, photo and video media for the organization of this event. The winners allow the publication of their personal data in publications covering this event.

The publication of the rules for the prize competition: Participants of the prize competition consent to the publication of their personal information with the submission of their participation forms. They also consent to play within the rules of the competition. In the event of an argument, confrontation, obscurity the abovementioned rules are considered and are hierarchically superior to any form of secondary rules in later prints or announcements.

Safety of purchase

The vendor uses different methods of protection of information to ensure the safety of the consumer. The vendor uses an SSL certificate, that was given to him by an authorized company. The authorization of credit cards is done in real time with immediate checking of information at banks. Card information is not stored on the vendors servers.

The responsibility of the consumer

The consumer is responsible to check all the information on his account regarding any form of errors and needs to report any errors or mistakes to the vendor within 8 days of receiving the products. Evitas does not accept later returns. The consumers credit card is immediately charged after confirming his order. The amount that was charged can be different to the receipt, since the prices do not include shipping or transfers.

We are not responsible for any issues that can occur with currency exchanges or payments on the consumers side of the bank, as well as other issues that can occur when paying with different currencies, that is charged by your bank, if the Euro is not the default currency at your bank.

Protection of personal data

Evitas Shop d.o.o. follows the EU directive of GDPR. All the details can be found on the page of our “privacy Policy”. The user must know that he is responsible to give out his personal information that is correct and real to the vendor. The user must also inform the vendor if he wishes to change any of his current information.

Communication

The Evitas webstore will meet the use of communication devices (E-mail, phone) unless the consumer explicitly says otherwise.

The e-mails from Evitas will contain the following:

  • Clearly defined advertisements
  • Evitas will be represented clearly
  • Different promotions and marketing techniques will be marked as well as the rules of participations that come with it
  • A clear representation about the possibility of unsubscribing from our newsletter
  • Evitas will respect the wishes of the consumer who wishes not to receive any more e-mails from Evitas

Evitas advertisements will be marked separately from prize competitions and raffles.

Copyright

The Evitas webstore is the property of the company Evitas Shop d.o.o., all rights reserved. The contents of this website can include materials which are copyrighted as well as materials which are the rights of third parties. Any form of intervention or mediation of information on the website is allowed only with a written authorization from the owner. We reserve the rights to change the terms of service without notice.

Limited responsibility

Evitas tries its best to ensure the most accurate information that depicted on its site. With that in mind the consumer must understand that the delivery dates and prices can change at a moment’s notice and the vendor is unable to respond to this by changing the information shown on his website instantly. In such cases we give the consumer the option to walk away from the contract or to replace that product with another. The vendor can only walk away from a contract if there is an obvious error. These errors can come in the forms of price errors, missing information, etc…

Complaints and Confrontation

The vendor respects the Consumer Protection Act and tries to ensure an effective complaint system. You can file a complaint to our e-mail at info@evitas.com or via physical mail at the address Evitas Shop d.o.o., Cesta 25. Junija 1G, 5000 Nova Gorica. The process of filing a complain is classified. The company Evitas Shop d.o.o. is aware that the core of most complaints is the disproportionate economic value of products, necessary time and costs that happen due to resolving issues, which can also be a hurdle to the consumer for taking legal action. This is why Evitas is doing its best to resolve any issues in a civilized manner. The vendor must confirm that he has received a complaint within 5 business days and the vendor must respond to the consumer about how long this issue will take to resolve and he must inform the customer about any improvements about this issue.

Nonjudicial resolving of consumer conflicts

In line with the legal norms of Evitas Shop d.o.o. we do not acknowledge any third-party entity that is used to resolve customer conflicts outside of the authorized ones that can be accessed in line with the nonjudicial resolving of consumer conflicts. We as a vendor offer a webstore that can be accessed, which has a link to the platform that is used to solve consumer conflicts. The platform is available for consumers HERE.

The beforementioned statement is derived from the Law of nonjudicial consumer conflict resolution. EU regulation number 524/2013 and then regulation number 2016/2004 and the directive of 2009/22/ES

Help and additional questions

You can contact us with all your questions on our e-mail info@evitas.com or by calling the phone number 031 388 868 from Monday to Friday between 9:00-17:00 and on Saturdays during 9:00-12:00